Refund Policy

Return & Refund Policy for Raise to Lead

Last Updated: 2025

Thank you for shopping with Raise to Lead. Since we sell custom-made T-shirts, all items are created specifically for each customer. Please read our return policy carefully before placing your order.

1. All Sales Are Final (Custom Products)

Because all our T-shirts are custom printed and made to order, we do not accept returns or exchanges for:

  • Wrong size ordered

  • Change of mind

  • Design mistakes made by the customer

  • Color or style preference after delivery

Please double-check your size, design, and order details before placing your order.

2. Damaged or Defective Items

We do offer a replacement or refund if your product:

  • Arrives damaged

  • Has a printing error

  • Has a manufacturing defect

To be eligible:

  • You must contact us within 48 hours of delivery

  • You must provide clear photos of the damaged or defective item

  • The item must be unused and in original condition

Once approved, we will:

  • Send a free replacement, or

  • Issue a full refund (you can choose)

3. Order Not Received / Lost Packages

If your order:

  • Shows as delivered but you did not receive it, or

  • Is lost in transit

Please contact us within 5 business days so we can investigate with the courier.

4. Incorrect Address & Delivery Issues

Raise to Lead is not responsible for:

  • Orders delivered to the wrong address provided by the customer

  • Failed delivery due to incorrect or incomplete shipping details

Please make sure your shipping information is 100% correct at checkout.

5. Refund Processing Time

If your refund is approved:

  • Refunds are processed within 5–10 business days

  • Refunds will be sent back to your original payment method

  • Processing time may vary depending on your bank or payment provider

6. How to Request a Refund or Replacement

To request a refund or replacement, please contact us with:

  • Your order number

  • A description of the issue

  • Clear photos of the product (if damaged/defective)

Email: support@raisetolead.com
Address: 3805 Kimberly Pkwy N, Columbus, OH, 43232, United States

7. Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will be posted on this page.

!